Help Center
bp99 Frequently Asked Questions
From deposits to withdrawals, account management to responsible gambling — find answers to any question you have about bp99 on this page.
Whether you're new to the bp99 platform or a returning player, small questions often come to mind. Having trouble making a deposit? Not sure how long a withdrawal takes? Forgot your password? This FAQ page provides detailed answers to more than 20 questions organised into four sections. If you can't find an answer, reach out via our 24/7 live chat or email — we're always ready to help.
Deposit Questions
bp99 does not charge any deposit fee — the full amount you deposit goes into your account. However, your mobile banking app (such as bKash or Nagad) may deduct a small transaction charge according to their own policy. That charge is outside bp99's control, so it's worth checking the fee schedule of the relevant app.
bp99 currently supports four mobile payment methods: bKash, Nagad, Rocket, and Upay. All four are widely used across Bangladesh and each processes deposits instantly. If any new payment option is added, users will be informed through the platform.
Go to bp99's deposit page and select Nagad. Using your Nagad app or USSD (*167#), send the amount to the specific Nagad number shown there. Enter the payment reference or transaction ID in the form to confirm. Your balance is usually updated within a few minutes.
After a deposit is completed, your balance is usually updated within a few minutes. If it still doesn't appear after 15–20 minutes, first collect the transaction ID from your mobile banking app and then contact us via live chat or at [email protected] with that ID. Our team will verify and resolve the issue quickly.
The minimum deposit amount for each method (bKash, Nagad, Rocket, Upay) is just ৳100. This low limit means you can easily get started with a small amount and try out the platform.
Responsible Gambling
Watch for these warning signs: spending more than your budget, repeatedly playing to try to recover lost money, cutting time with family or work to gamble, or feeling restless when you can't play. If you notice these signs, take a break and don't hesitate to seek help.
You'll find detailed information and a list of resources on bp99's responsible gambling page. Our support team can also help you set up a cooling-off period or self-exclusion. If you feel there's a problem, seeking professional help is the best step.
bp99 is for individuals aged 21 and above only. Age verification may be carried out during account registration or any financial transaction. Access to this platform by minors is strictly prohibited, and any suspicious account may be suspended at any time.
Cooling-off allows you to take a break from playing for a set period of time. With self-exclusion, you can deactivate your account for a fixed or indefinite period. To activate either of these options, contact us via live chat or send an email to [email protected] — our team will act promptly.
bp99's core goal is to provide players with a safe and enjoyable experience. To ensure that gaming remains a form of entertainment and does not cause harm, we follow SSL encryption, fair play, and responsible gaming policies. We believe a healthy gaming environment benefits everyone.
Money Withdrawal
Yes, withdrawals at bp99 are available 24 hours a day, 7 days a week. Processing continues on nights and public holidays as well. Money typically reaches your mobile wallet within 5 to 30 minutes after submitting the request.
To withdraw bonus winnings, you must meet the wagering requirement. For example, if you receive a ৳1,000 bonus, you must place bets totalling 25 times that bonus — i.e., ৳25,000 — on the bonus before winnings from it become withdrawable. Your original deposit amount can always be withdrawn.
The minimum withdrawal amount at bp99 is ৳1,000. Withdrawal requests below this amount cannot be submitted. Once your balance exceeds this limit, you can start a withdrawal at any time.
Yes, for security purposes withdrawals can only be sent to the mobile wallet that is registered on the account and is in the player's own name. Transfers to a wallet in someone else's name or a different number are not possible. This is part of fraud and money laundering prevention.
After a withdrawal request is processed at bp99, money typically reaches your bKash, Nagad, Rocket, or Upay wallet within 5 to 30 minutes. Occasionally, identity verification or network issues may cause a slight delay; in that case, please contact support.
Account & Login
Go to bp99's login page and log in with your registered mobile number and password. The first time you log in from a new device, a verification code may be sent to your number. Confirm with the code and your account will open. If you have any trouble, let support know.
According to bp99's rules, only one account per person is permitted. Attempting to open multiple accounts using the same device, mobile number, or identity document may result in all accounts being suspended. This rule is strictly enforced to maintain a safe and fair environment.
To keep your account secure, use a password of at least 8 characters that includes uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information (such as your date of birth or phone number) in your password. Refrain from using the same password on multiple sites.
Yes, if there is a "Forgot password" option on the login page, use that. Alternatively, contact our live chat or email us at [email protected] directly, and the support team will verify your identity and assist with the password reset.
To update personal information, send a request via live chat or to [email protected]. Once identity verification is complete, the support team will update the information. Keep in mind that the registered name and the name on the payment wallet must match for withdrawals.
The bp99 Login page is placed separately in the navigation for quick and easy access. On this page you can log in directly with your registered mobile number and password. Every login is protected through SSL encryption and a secure connection.
Still have questions? We are always ready to help
For any question you have, bp99's support team is ready to help in Bengali and English, 24 hours a day, 7 days a week.
Live Chat
Click the chat button at the bottom right of the site for instant support.
Email Support
For detailed questions, write to us at: [email protected]